Last updated: February 4, 2021

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://norfolkcostumecompany.com website (the “Service”) operated by The Norfolk Costume Company (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of The Norfolk Costume Company and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by The Norfolk Costume Company.

The Norfolk Costume Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that The Norfolk Costume Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Delivery

The standard delivery price for all of our fabrics and trims is £4.00 and delivery time is 2-4 days via Royal Mail, if you would like a package on express delivery please contact us before you checkout for a quote.

If you require any other fabric on the roll, please send us a message on our contact page and we will provide a quote. Please note we are only able to offer certain fabrics by the roll and the roll size varies depending on the fabric.

Please note failure to provide a full postal address or providing an incorrect address may incur additional postage fees.

How do I order?

Simply enter the number of metres required in the Quantity Box and click “Add to basket”. For example, if you enter “3” you will receive a single three metre length of fabric. The width of the fabric is mentioned in the product description.

Once you have finished adding fabrics, click the “basket” button next to the last item you placed in the basket and you can checkout.

Will my order come in one length?

Yes, the vast majority of orders are sent as one continuous length unless otherwise stated in the description. Very rarely are orders sent in more than one length. If this is the case, we will usually try calling you or send you an email before sending your order out to check if this is ok.

Please note if ordering more than 15m of a particular fabric, this may come in more than one length. If you require the fabric all in one continuous length, please mention this in the comments box when placing your order and we will do our best to accommodate this.

Do you sell full bolts

Absolutely! Feel free to give us a call on 01263 755206. Full bolts are ordered on request so there will be a short delay between placing the order and receiving the order Please note certain full rolls may come with joins in the fabric.

Do you accept returns?

Yes we do – just send your order back to us within 14 days for a full refund. Please note fabric must be unused and uncut and we are unable to refund delivery fees. We recommend a tracked method of shipping to return an item.

What if I am out when the courier arrives?

The delivery driver will usually leave the parcel with a neighbour or in a safe place if there is one available. If this is the case, they will post a card through your letterbox to inform you. If this is not possible, the driver will usually re-attempt delivery the following day. You will usually receive an email to update you on your delivery progress. Please note, if you are ordering for a full roll or placing a wholesale order the courier may only attempt one delivery, and if the package is returned to us, the delivery and return delivery fee may be deducted from your refund. Any parcels returned to us can either be shipped out again subject to paying an additional delivery fee, or refunded minus the delivery and return delivery charges.

Please note if incorrect address information is supplied, a surcharge will apply and deducted from any refund. If a parcel is lost, please allow 10 working days for our courier to confirm this as lost.

Will my fabric come folded or on a roll?

All fabrics are sent folded, If you would like your fabrics on a roll please contact us for a quote, rolled fabrics will incur additional delivery charges due to the dimensions.

If I place two separate orders, can my postage be combined?

Unfortunately, our order system does not allow us to combine orders and they are usually sent in separate packages. We are always improving our systems so may be able to in future.

Can I change or cancel my order?

After placing your order, there is a small window in which it can be cancelled. If you wish to cancel your order, we recommend you call us as soon as possible on 01603 755206.

Can 2 orders be shipped together?

Unfortunately, our system does not enable us to add items onto an existing order. We recommend ordering all items in the same order, otherwise a separate order will need to be placed. Alternatively, give us a call and we will do our best to help!

Are you VAT registered?

No

Why have I not received a confirmation email?

The confirmation email may likely be in your junk box – many customers have informed us that Outlook and Hotmail seem to filter our emails and accidentally flag them as spam. You may just need to add us to your safe sender list or contacts and this should cease. If you still can’t find the order confirmation email, please get in touch and we will do our best to help.

Can’t find the answer to your question? Just fill in the form on our contact page and someone will be in touch.